Refund policy
If TadaSnap Pro isn't right for you, you get your money back. This page explains how refunds and cancelling work, in plain English.
Last updated
The short version
- Any Pro payment can be refunded in full within 14 days, no questions asked.
- Cancel anytime from Settings in one click. You keep Pro until the end of the period you paid for.
- Everything on your computer stays free, so you never need to pay to try TadaSnap.
1. 14-day money-back guarantee
Pro costs $9.99 a month or $99 a year, plus any tax for your country. If you're not happy with it, email support@tadasnap.com within 14 days of a payment and we'll refund that payment in full. This applies to your first payment and to every renewal, monthly or yearly.
2. How to ask for a refund
Email support@tadasnap.com from the address on your TadaSnap account and say you'd like a refund. You don't need to give a reason. We reply within two business days. You can also ask Paddle directly from the receipt email they sent you.
3. Who processes the refund
Our online store is run by Paddle.com, our merchant of record. Paddle handles payments, tax and invoices, and sends the money back to the card or account you paid with. Refunds usually show up within 5 to 10 business days, depending on your bank.
4. Cancelling
Cancel anytime in Settings, under Plan, in one click. There are no cancellation fees. Pro stays active until the end of the period you paid for, then your account moves to the Free plan. Your captures stay viewable; you just can't make new share links above the Free limits.
After the 14 days, we don't refund the unused part of a period, but cancelling stops every future payment. If something went wrong after that, for example a charge you didn't expect, email us anyway and we'll sort it out fairly.
5. Your legal rights
This policy adds to your rights under the law where you live; it never takes them away. See also our terms of service and privacy policy.